{"id":1760,"date":"2026-10-16T07:43:10","date_gmt":"2026-10-16T07:43:10","guid":{"rendered":"https:\/\/silentsystem.be\/fr\/?page_id=1760"},"modified":"2026-10-16T07:43:10","modified_gmt":"2026-10-16T07:43:10","slug":"retour-pannes","status":"publish","type":"page","link":"https:\/\/silentsystem.be\/fr\/retour-pannes\/","title":{"rendered":"Retour SAV"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:80px;--awb-padding-bottom:70px;--awb-padding-top-small:45px;--awb-padding-bottom-small:40px;--awb-background-color:#000000;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1227.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-padding-right:5%;--awb-padding-right-medium:0px;--awb-padding-right-small:0px;--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:15px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:30px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-div ss-pg-label\" style=\"--awb-text-color:var(--awb-color3);--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:15px;\"><div class=\"fusion-title-heading title-heading-left title-heading-tag sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:uppercase;font-size:1em;--fontSize:15;--minFontSize:15;line-height:1.8;\">Espace client<\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one ss-pg-h1\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:25px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:44px;\"><h1 class=\"fusion-title-heading title-heading-left sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:44;line-height:1.2;\">Retour de produits d\u00e9fectueux<\/h1><\/div><div class=\"fusion-text fusion-text-1 ss-pg-text ss-pg-intro\" style=\"--awb-text-color:#dcdcdc;\"><p>Pour retourner un produit d\u00e9fectueux couvert par la garantie, remplissez le formulaire de demande.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2 fusion-no-small-visibility ss-pg-text ss-pg-intro\" style=\"--awb-text-color:#dcdcdc;\"><p>Avant de commencer, munissez-vous du <strong>num\u00e9ro de l\u2019offre<\/strong>, du <strong>num\u00e9ro de facture<\/strong> et du <strong>num\u00e9ro du bon de livraison<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column ss-pg-whitepanel\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:20px;--awb-padding-left:30px;--awb-padding-right-small:18px;--awb-padding-left-small:18px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:60%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-color:#131313;\"><div class=\"o-form\">\n        <form id=\"msform\" class=\"returnForm\" data-formId=\"12\" data-usrmail=\"1\" data-formttl=\"\" method=\"post\">\n<input type=\"text\" name=\"fss_hp_website\" value=\"\" style=\"display:none!important;position:absolute;left:-9999px;opacity:0;\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\" \/>\n    <div class=\"inner-container\">\n        <!-- progressbar -->\n        <ul id=\"progressbar\">\n            <li class=\"active\" id=\"account\"><strong>D\u00e9tails<\/strong><\/li>\n            <li id=\"personal\"><strong>Casques<\/strong><\/li>\n            <li id=\"payment\"><strong>\u00c9metteurs<\/strong><\/li>\n            <li id=\"confirm\"><strong>Chargeurs<\/strong><\/li>\n        <\/ul>\n        <div class=\"progress\">\n            <div class=\"progress-bar progress-bar-striped progress-bar-animated\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\"><\/div>\n        <\/div> <br> <!-- fieldsets -->\n        <fieldset>\n            <div class=\"form-card\">\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"text\" name=\"name\" class=\"controller required\" placeholder=\"Nom et pr\u00e9nom\" aria-describedby=\"basic-addon1\" required\/>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"text\" name=\"phone\" class=\"controller required\" placeholder=\"Num\u00e9ro de t\u00e9l\u00e9phone\" aria-describedby=\"basic-addon1\" required\/>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"email\" name=\"email\" class=\"controller required\" placeholder=\"Indirizzo email\" aria-describedby=\"basic-addon1\" required\/>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <select name=\"document_type\" class=\"document_type controller required\">\n                                                                            <option  data-dockey=\"0\" value=\"\">Saisissez le num\u00e9ro du bon de livraison<\/option>\n                                                                    <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group document_text\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n            <\/div> \n            <input type=\"button\" name=\"next\" class=\"next one_next action-button\" value=\"Suivant\" \/>\n        <\/fieldset>\n        <fieldset>\n            <div class=\"form-card\">\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"checkbox\" name=\"headphs_checked\" class=\"controller headphs_checked checkbox require\" value=1 \/><span>Retourner des casques<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                            <span>Si vous n'avez pas de casques d\u00e9fectueux \u00e0 envoyer en r\u00e9paration, passez \u00e0 l'\u00e9tape suivante.<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\" id=\"headph_models_blck\"> \n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <select name=\"headph_models\" class=\"headph_models controller\">\n                                                                            <option data-key=\"0\" value=\"\">Autres mod\u00e8les<\/option>\n                                                                    <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"row multi\" id=\"headph_count_blk\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <select data-headphonetext='[\"D\\u00e9crivez le probl\\u00e8me du 1er casque\",\"D\\u00e9crivez le probl\\u00e8me du 2e casque\",\"D\\u00e9crivez le probl\\u00e8me du 3e casque\",\"D\\u00e9crivez le probl\\u00e8me du 4e casque\",\"D\\u00e9crivez le probl\\u00e8me du 5e casque\",\"D\\u00e9crivez le probl\\u00e8me du 6e casque\"]' name=\"headph_count\" class=\"headph_count controller\">\n                                    <option data-key=\"\">Combien de casques souhaitez-vous retourner ?<\/option>\n                                                                            <option data-key=\"1\" value=\"1\">1<\/option>\n                                                                            <option data-key=\"2\" value=\"2\">2<\/option>\n                                                                            <option data-key=\"3\" value=\"3\">3<\/option>\n                                                                            <option data-key=\"4\" value=\"4\">4<\/option>\n                                                                            <option data-key=\"5\" value=\"5\">5<\/option>\n                                                                            <option data-key=\"6\" value=\"6\">6<\/option>\n                                                                    <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"headphone_prob_desc_section\">\n\n                    <\/div>\n                <\/div> \n                <input type=\"button\" name=\"next\" class=\"next action-button\" value=\"Suivant\" \/> \n                <input type=\"button\" name=\"previous\" class=\"previous action-button-previous\" value=\"Retour\" \/>\n        <\/fieldset>\n        <fieldset>\n            <div class=\"form-card\">\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"checkbox\" name=\"transmeter_checked\" class=\"controller transmtr_checked checkbox require\" value=1 \/><span>Retourner des \u00e9metteurs<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                            <span>Si vous n'avez pas d'\u00e9metteurs d\u00e9fectueux \u00e0 envoyer en r\u00e9paration, passez \u00e0 l'\u00e9tape suivante.<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\" id=\"trans_models_blck\"> \n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <select name=\"trans_models\" class=\"trans_models controller\">\n                                                                            <option data-key=\"0\" value=\"\">Autres mod\u00e8les<\/option>\n                                                                    <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                        <div class=\"row multi\" id=\"trans_count_blk\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <select data-transmitrtext='[\"D\\u00e9crivez le probl\\u00e8me du 1er \\u00e9metteur\",\"D\\u00e9crivez le probl\\u00e8me du 2e \\u00e9metteur\",\"D\\u00e9crivez le probl\\u00e8me du 3e \\u00e9metteur\"]' name=\"trans_count\" class=\"trans_count controller\">\n                                    <option data-key=\"\">Combien d&#039;\u00e9metteurs souhaitez-vous retourner ?<\/option>\n                                                                            <option data-key=\"1\" value=\"1\">1<\/option>\n                                                                            <option data-key=\"2\" value=\"2\">2<\/option>\n                                                                            <option data-key=\"3\" value=\"3\">3<\/option>\n                                                                    <\/select>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"transmtr_prob_desc_section\">\n\n                    <\/div>\n                <\/div> \n                <input type=\"button\" name=\"next\" class=\"next action-button\" value=\"Suivant\" \/> \n                <input type=\"button\" name=\"previous\" class=\"previous action-button-previous\" value=\"Retour\" \/>\n        <\/fieldset>\n        <fieldset>\n            <div class=\"form-card\">\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <input type=\"checkbox\" name=\"return_battery\" class=\"controller btry_checked checkbox require\" value=1 \/><span>Retourner des chargeurs<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\">\n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                            <span>Si vous n'avez pas de chargeurs d\u00e9fectueux \u00e0 envoyer en r\u00e9paration, vous pouvez finaliser le retour.<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"row multi\" id=\"btry_desc_blck\"> \n                        <div class=\"col col-12\">\n                            <div class=\"input-group\">\n                                <textarea name=\"battery_desc\" class=\"controller require\" placeholder=\"Pr\u00e9cisez le type de panne constat\u00e9e et le mod\u00e8le de chargeur que vous souhaitez envoyer en r\u00e9paration\"><\/textarea>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                <\/div> \n                <input type=\"button\" name=\"submit\" class=\"submit action-button\" value=\"Lancer le retour\" \/> \n                <input type=\"button\" name=\"previous\" class=\"previous action-button-previous\" value=\"Retour\" \/>\n                <div id=\"submitrow\" style=\"clear:both;height:0;overflow:hidden;\"><\/div>\n                    <div class=\"row mt-2\">\n                        <div class=\"col col-12\">\n        <!-- GDPR Consent \u2014 injected dynamically -->\n        <div class=\"fss-gdpr-wrap\" style=\"padding: 14px 16px; background: #f9f9f9; border-left: 3px solid #ff7200; border-radius: 2px;\">\n            <label style=\"display: flex; align-items: flex-start; gap: 10px; cursor: pointer; font-size: 13px; color: #444; line-height: 1.5;\">\n                <input type=\"checkbox\" name=\"fss_gdpr_consent\" value=\"1\" required\n                       style=\"margin-top: 3px; min-width: 16px; width: 16px; height: 16px; accent-color: #ff7200;\"\n                       aria-required=\"true\" \/>\n                <span>J&#039;ai lu et j&#039;accepte le traitement de mes donn\u00e9es personnelles conform\u00e9ment au R\u00e8glement (UE) 2016\/679 (RGPD). <a href=\"https:\/\/silentsystem.fr\/traitement-donnees-personnelles\/\" target=\"_blank\" rel=\"noopener\"\n                       style=\"color: #ff7200; text-decoration: underline;\">Lire la politique de confidentialit\u00e9<\/a>.<\/span>\n            <\/label>\n            <input type=\"hidden\" name=\"fss_gdpr_policy_url\" value=\"https:\/\/silentsystem.fr\/traitement-donnees-personnelles\/\" \/>\n            <input type=\"hidden\" name=\"fss_gdpr_policy_version\" value=\"2026-10\" \/>\n        <\/div>\n                        <\/div>\n                    <\/div>\n        <\/fieldset>\n        <\/div>\n    <\/form>\n    <span class=\"logospinner\"><\/span>\n    <div class=\"response\">Retour lanc\u00e9 avec succ\u00e8s<\/div>\n<\/div>\n            \n            \n\n<script>\n(function($){\n$(document).ready(function(){\n        $(\"#headph_models_blck\").hide();\n        $(\".headphs_checked\").click(function() {\n            if($(this).is(\":checked\")) {\n                $(\"#headph_models_blck\").show(300);\n            } else {\n                $(\"#headph_models_blck\").hide(200);\n                $(\"#headph_count_blk\").hide(200);\n                $(\".headphone_prob_desc_section\").hide(200);\n            }\n        });\n\n        $('#headph_count_blk').hide();\n        $('select[name=\"headph_models\"]').change(function(e) {\n            var selectedModels = $(this).find(':selected').data('key');\n       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1;\n        var steps = $(\"fieldset\").length;\n\n        setProgressBar(current);\n\n        $(\".next\").on('click',function(){\n\n        current_fs = $(this).parent();\n        next_fs = $(this).parent().next();\n        if(current == 1){\n            var disabled = false;\n            $(\".validationerror\").remove();\n            var selectedDoc = $('.document_type').find(':selected').val();\n            $(\".required\").each(function() {\n                var value = this.value;\n                if (!value || value.trim() == '') {\n                    $(this).after(\"<p class='validationerror' style='color:red;'>Saisissez les informations demand\u00e9es<\/p>\");\n                    disabled = true;\n                }\n\n            });\n\n            \n            if(selectedDoc == ''){\n                    disabled = true;\n                }\n            \n            if(disabled == true){\n                return false;\n            }\n\n        }\n\n        \/\/Add Class 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   formUsrmail: jQuery(\".returnForm\").attr(\"data-usrmail\"),\n                };\n\n            jQuery.ajax({\n                url: fssjs.ajaxurl,\n                type: \"POST\",\n                data: o,\n                success: function (e) {\n                    let obj = e;\n                    jQuery('span.logospinner').hide();\n                    jQuery('#submitrow').show();\n                    if(obj.success === false){ jQuery(\".response\").show(); jQuery(\".response\").html(obj.data && obj.data.message ? obj.data.message : \"Errore. Riprova.\"); return; }\n                    if(obj.auto_redirect == 1){\n                        window.location.href = obj.redirect_url;\n                    }else{\n                        jQuery(\".response\").show();\n                        $('.logospinner').hide();\n                        jQuery('.returnForm').trigger(\"reset\");\n                    }\n                    jQuery('span.logospinner').hide();\n                    jQuery('#submitrow').show();\n                },\n                error: function (e) {\n                    jQuery('.returnForm').trigger(\"reset\");\n                    jQuery('span.logospinner').hide();\n                    jQuery('#submitrow').show();\n                    jQuery(\".response\").show();\n                    jQuery(\".response\").html(\"Error!\");\n                    $('.logospinner').hide();\n                },\n            });\n            \n            return false;\n        })\n    });\n})(jQuery);\n<\/script><script>\njQuery(document).ready(function($){\n    if ( typeof $.fn.validate !== 'undefined' ) {\n        var form = $('form').first();\n        var validator = form.data('validator');\n        if ( validator ) {\n            validator.settings.rules['fss_gdpr_consent'] = { required: true };\n        }\n    }\n});\n<\/script>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:10px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 ss-pg-text\" style=\"--awb-text-color:#dcdcdc;\"><p>Avant de commencer, munissez-vous du <strong>num\u00e9ro de l\u2019offre<\/strong>, du <strong>num\u00e9ro de facture<\/strong> et du <strong>num\u00e9ro du bon de livraison<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top-small:-20px;--awb-margin-bottom-small:-20px;--awb-background-color:#000000;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center 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